911 Call Taker – Critical Public Safety Support (24/7)

National Public Safety Careers; Pacolet Mills (SC); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for Pacolet Mills, SC. The role involves handling emergency and nonemergency lines, verifying locations and caller data, and documenting in dispatch software. Training, certifications, and shift work are typical in this 24-hour center.

Applicants should have a high school diploma or equivalent, with strong listening, typing, and verbal communication skills. Full background checks and ongoing assessments are standard in the hiring process.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.
• Required assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Customer service

Typing

Listening skills

Communication

Education

High school diploma

Tools

Dispatch software

Job description

National Public Safety Careers is seeking 911 Call Takers for Pacolet Mills, SC. The role involves handling emergency and nonemergency lines, verifying locations and caller data, and documenting in dispatch software. Training, certifications, and shift work are typical in this 24-hour center.

Applicants should have a high school diploma or equivalent, with strong listening, typing, and verbal communication skills. Full background checks and ongoing assessments are standard in the hiring process.