911 Call Taker: Critical Emergency Communications (24/7)

National Public Safety Careers; Lodge (SC); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Employee assistance program

Job summary

National Public Safety Careers seeks qualified 911 Call Takers for Lodge, SC. The role involves answering emergency and nonemergency calls, confirming locations, collecting caller details, and entering data into dispatch systems.

Responsibilities include identifying urgency, forwarding information to dispatch, and maintaining caller privacy. Training and required certifications will be provided, with duties performed in a 24/7 operation environment.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and ability to follow structured procedures are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.

Skills

Customer service

Typing

Active listening

Verbal communication

Structured procedures

Education

High school diploma or GED

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers seeks qualified 911 Call Takers for Lodge, SC. The role involves answering emergency and nonemergency calls, confirming locations, collecting caller details, and entering data into dispatch systems.

Responsibilities include identifying urgency, forwarding information to dispatch, and maintaining caller privacy. Training and required certifications will be provided, with duties performed in a 24/7 operation environment.