Emergency Call Taker: 24/7 Public Safety

Public Safety Dispatch Network; Newport Beach (CA); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers for Corona Del Mar, CA. The role involves handling emergency and nonemergency calls, verifying locations, and gathering critical information to support dispatch operations.

Responsibilities include documenting details, following structured procedures, and providing pre-arrival instructions as trained. Strong listening, typing, and communication skills are required.

Qualifications

• High school diploma or equivalent commonly required.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.
• Previous customer service or public safety experience helpful but not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential instructions within training.

Skills

Active listening

Accurate typing

Verbal communication

Customer service

Education

High school diploma

Job description

Public Safety Dispatch Network is seeking 911 Call Takers for Corona Del Mar, CA. The role involves handling emergency and nonemergency calls, verifying locations, and gathering critical information to support dispatch operations.

Responsibilities include documenting details, following structured procedures, and providing pre-arrival instructions as trained. Strong listening, typing, and communication skills are required.