911 Call Taker: Join the Frontline Emergency Response

Regional 911 Intake Solutions; Town of Chester (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

Regional 911 Intake Solutions in Chester, NY seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines. You will confirm locations, collect caller information, and input data into dispatch software while following structured procedures.

Training and certifications will be provided as needed. The role emphasizes strong listening ability, precise typing, and clear communication under stressful conditions, with shifts potentially including nights or weekends depending on staffing

Qualifications

• High school diploma or equivalent is commonly required.
• Customer service or public safety experience may help, though dispatch exposure is not always necessary.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.

Skills

Listening skills

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Chester, NY seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines. You will confirm locations, collect caller information, and input data into dispatch software while following structured procedures.

Training and certifications will be provided as needed. The role emphasizes strong listening ability, precise typing, and clear communication under stressful conditions, with shifts potentially including nights or weekends depending on staffing