911 Call Taker: Be the First to Help in Emergencies

Regional 911 Intake Solutions; Willard (NY); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Job summary

Regional 911 Intake Solutions in Willard, NY seeks a 911 Call Taker to handle emergency and nonemergency lines, confirm incident details, and document information for dispatch teams. The role requires strong listening and typing skills, accurate data entry, and adherence to established procedures.

Applicants may have prior customer service or public safety experience; full training and certification will be provided. Shifts may include nights, weekends, and holidays to ensure 24/7 coverage.

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service, telephone support, or public safety may be helpful but not required.
• Ability to follow structured procedures and complete assessments as defined by the agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing

Verbal communication

Follow procedures

Customer service

Education

High school diploma

Job description

Regional 911 Intake Solutions in Willard, NY seeks a 911 Call Taker to handle emergency and nonemergency lines, confirm incident details, and document information for dispatch teams. The role requires strong listening and typing skills, accurate data entry, and adherence to established procedures.

Applicants may have prior customer service or public safety experience; full training and certification will be provided. Shifts may include nights, weekends, and holidays to ensure 24/7 coverage.