911 Call Taker — Public Safety Communications Specialist

Public Safety Dispatch Network; Tinnie (NM); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

Public Safety Dispatch Network seeks 911 Call Takers in Tinnie, NM who will handle emergency and nonemergency lines, confirm locations, and document information for responders. You will use approved questions to assess urgency and enter data into dispatch software for relay to the correct team.

Successful candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication.
• Ability to follow structured procedures and work with dispatch protocols.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training and certification.

Skills

Active listening

Typing

Verbal communication

Procedural adherence

Education

High school diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network seeks 911 Call Takers in Tinnie, NM who will handle emergency and nonemergency lines, confirm locations, and document information for responders. You will use approved questions to assess urgency and enter data into dispatch software for relay to the correct team.

Successful candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures.