Emergency Call Taker - 24/7 Dispatch Support

Public Safety Dispatch Network; Framingham (MA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Public Safety Dispatch Network in Framingham, MA is seeking 911 Call Takers who will listen carefully, ask targeted questions, and document essential details to support emergency response.

You may train for both call-taking and dispatch roles, complete required certifications, and work varied shifts. Candidates with customer service experience and strong typing/communication skills are encouraged to apply.

Qualifications

• Strong listening comprehension and clear verbal communication.
• Accurate typing and following structured procedures.
• Experience with call-processing or dispatch software is a plus.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing

Verbal communication

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Framingham, MA is seeking 911 Call Takers who will listen carefully, ask targeted questions, and document essential details to support emergency response.

You may train for both call-taking and dispatch roles, complete required certifications, and work varied shifts. Candidates with customer service experience and strong typing/communication skills are encouraged to apply.