911 Call Taker — 24/7 Emergency Communications (Ashland, MT)

Regional 911 Intake Solutions; Ashland (MT); Vor Ort; USD 40.000 - 65.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Zusammenfassung

Regional 911 Intake Solutions seeks 911 Call Takers for Ashland, MT. Responsibilities include handling emergency and nonemergency calls, confirming locations, and entering data into dispatch software. The role supports distressed callers and follows certified procedures with accessibility resources as needed.

Call-taking roles may involve 24/7 coverage, rotating shifts, and mandatory training. Applicants typically need a high school diploma and strong listening/typing skills.

Qualifikationen

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Kenntnisse

Active listening

Typing

Verbal communication

Structured procedures

Ausbildung

High school diploma or GED

Jobbeschreibung

Regional 911 Intake Solutions seeks 911 Call Takers for Ashland, MT. Responsibilities include handling emergency and nonemergency calls, confirming locations, and entering data into dispatch software. The role supports distressed callers and follows certified procedures with accessibility resources as needed.

Call-taking roles may involve 24/7 coverage, rotating shifts, and mandatory training. Applicants typically need a high school diploma and strong listening/typing skills.