Emergency Access Services Rep 2 - Patient Registration

Baylor Scott & White Health; Temple (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Baylor Scott & White Health is seeking an Access Services Representative 2 for the Emergency Department. The role involves collecting demographics, verifying insurance, and guiding patients through the registration and financial processes.

The position requires strong communication and empathy, with daily support across departments to ensure smooth patient flow and accurate billing. Evening shift timing is noted for coverage in the ED.

Qualifications

• 2 years of healthcare or customer service experience or education equivalency required.
• Excellent listening, interpersonal and communication skills with professional telephone etiquette.
• Ability to stay calm and professional in a stressful environment including trauma and life-or-death situations.

Responsibilities

• Collects demographic and insurance information for patient registration and billing.
• Verifies insurance benefits and collects patient financial responsibilities.
• Assists patients in navigating to nursing units and provides directions or mobility assistance.
• Interacts with multiple departments to communicate delays, schedule changes and revenue cycle updates.
• Ensures compliance with cash handling, eligibility verification and patient safety requirements.

Skills

Healthcare experience

Customer service

Communication skills

Interpersonal skills

Microsoft Office

Education

HS Diploma/GED

Tools

Microsoft Office

Job description

Baylor Scott & White Health is seeking an Access Services Representative 2 for the Emergency Department. The role involves collecting demographics, verifying insurance, and guiding patients through the registration and financial processes.

The position requires strong communication and empathy, with daily support across departments to ensure smooth patient flow and accurate billing. Evening shift timing is noted for coverage in the ED.