ED Access Services Rep II — Night Shift

Baylor Scott & White Health; Belton (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Baylor Scott & White Health in Texas is seeking an Access Services Representative 2 for the Emergency Department, 5:00 PM to 1:30 AM, Monday through Friday. You will collect demographics, verify insurance, and register patients, ensuring accurate information and smooth patient flow.

The role requires strong communication, empathy, and the ability to manage changing priorities in a fast-paced, high-stakes environment.

Qualifications

• 2 years of healthcare or customer service experience or education equivalency required.
• Good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette.
• Maintain a professional demeanor in a stressful and emotional environment. This includes crime, behavioral health, suffering patients, and life or death situations.
• Must exhibit high empathy and communicate well with patients and families during trauma, while showing exceptional customer service skills.
• Demonstrates ability to manage multiple, changing priorities in an effective and organized manner.
• Excellent data entry, numeric, typing and computer navigational skills.
• Basic computer skills and Microsoft Office.

Responsibilities

• Registers patients by collecting demographics and insurance information for registration and billing.
• Verifies insurance benefits and collects patient financial responsibilities.
• Assists patients to nursing units by providing directions, escorts, or mobility assistance.
• Negotiates payment arrangements with patients per policy.
• Ensures compliance with cash policy and government payor requirements.

Skills

Customer service

Communication skills

Interpersonal skills

Empathy

Data entry

Microsoft Office

Education

H.S. Diploma/GED Equivalent

Tools

Microsoft Office

Job description

Baylor Scott & White Health in Texas is seeking an Access Services Representative 2 for the Emergency Department, 5:00 PM to 1:30 AM, Monday through Friday. You will collect demographics, verify insurance, and register patients, ensuring accurate information and smooth patient flow.

The role requires strong communication, empathy, and the ability to manage changing priorities in a fast-paced, high-stakes environment.