Evening Access Services Rep: Patient Registration & Insurance

Baylor Scott & White Health; Temple (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Baylor Scott & White Health in Temple, TX is seeking an Access Services Representative 2 to collect accurate demographics and insurance information to register patients, verify benefits, and determine patient financial responsibilities. The role includes mentoring peers and cross-training across assigned areas.

The position requires 2 years of healthcare or customer service experience, strong communication and empathy, and the ability to work Monday–Friday, 2:30pm–8:30pm.

Qualifications

• 2 years of healthcare or customer service experience.
• Strong listening, interpersonal and communication skills.
• Professional telephone etiquette.
• Empathy and ability to handle trauma with care.
• Multitasking in changing priorities.
• Strong data entry, numeric, typing and computer navigation.

Responsibilities

• Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification, and billing.
• Knows the patient flow processes in each area.
• Identifies process improvement opportunities that promote team concepts with co-workers while improving revenue cycle functions and the patient experience.
• Interacts regularly with other areas and departments to provide information on patient delays and schedule changes.
• Verifies patient eligibility for insurance coverage and benefit levels for services. Calculates and collects patient liability due per financial clearance policies for existing or bad debt accounts.
• Establishes patient liability and advises patient of deposit requirements per policy. Negotiates payment arrangements with patient where necessary per policy.
• May be responsible for cashiering duties following established policies and procedures.
• Assists patients to nursing units by providing directions, personal escort, or medical mobility assistance, like wheelchairs.
• Adhere to compliance for order validation, cash policy, government payor, and patient safety requirements for proper patient identification.
• Conducts formal, documented training and serves as a resource to others.
• Proactively accepts new responsibilities as identified by leadership. Performs revenue cycle duties at multiple areas/locations as assigned.

Skills

Data entry

Typing

Customer service

Communication

Empathy

Multitasking

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Baylor Scott & White Health in Temple, TX is seeking an Access Services Representative 2 to collect accurate demographics and insurance information to register patients, verify benefits, and determine patient financial responsibilities. The role includes mentoring peers and cross-training across assigned areas.

The position requires 2 years of healthcare or customer service experience, strong communication and empathy, and the ability to work Monday–Friday, 2:30pm–8:30pm.