Emergency Communications Dispatcher (911) - 24/7 Public Safety

County of Sandoval; Morningside Park (CT); On-site; USD 31,000 - 38,000; Full time

Job summary

Sandoval County seeks a dedicated 911 dispatcher to evaluate and triage incoming emergency and administrative requests, coordinating appropriate responses for safety-critical situations. You will guide the public in life-safety scenarios and support responders with accurate information.

The role requires a high school diploma or GED, plus experience in call centers or data entry. Certifications in CJIS/NCIC, EMD, EFD, and EPD within 12 months are mandatory; background checks and random drug

Qualifications

• High School diploma or GED with 1 year in call center, customer service, data entry, or similar.
• Requires CJIS/NCIC and EMD/EFD/EPD certifications within 12 months of hire.
• Must pass criminal background checks and drug screening.

Responsibilities

• Answer and record emergency and administrative calls for public safety agencies.
• Provide concise information to callers and dispatch necessary units.
• Enter and verify data in Computer Aided Dispatch (CAD) and NCIC systems.
• Attend required training and maintain confidentiality.

Skills

Typing speed

Effective communication

Calm under pressure

Teamwork

Decision making

Education

High School Diploma/GED

Tools

NCIC system

Priority Dispatch

CAD software

Job description

Sandoval County seeks a dedicated 911 dispatcher to evaluate and triage incoming emergency and administrative requests, coordinating appropriate responses for safety-critical situations. You will guide the public in life-safety scenarios and support responders with accurate information.

The role requires a high school diploma or GED, plus experience in call centers or data entry. Certifications in CJIS/NCIC, EMD, EFD, and EPD within 12 months are mandatory; background checks and random drug