9-1-1 Emergency Dispatcher I | Fast-Paced & Impactful

Bernalillo County; United States; On-site; USD 38,000 - 39,000; Full time

Benefits offered by this job

Generous leave accruals

Education assistance program

Health benefits

Retirement plan

Remote & flex-work options

Job summary

Bernalillo County is seeking an Emergency Communications Operator I to handle 9-1-1 and non-emergency calls, dispatch units, and provide pre-arrival instructions. You will update responders with current information and use CAD, NCIC, NLETS, WITS, and NMDMV systems.

Expect shift work, holidays, and overtime as needed. Ideal candidates have a high school diploma or GED, strong English communication, and the ability to type 40 wpm, with the capacity to perform under stress in a fast-paced dispatch

Qualifications

• High school diploma or GED.
• Type at 40 wpm.
• Ability to communicate precisely in English.
• Ability to work under stress.
• Ability to learn radio/CAD codes and dispatch procedures.

Responsibilities

• Receives and responds to recorded emergencies (9-1-1) and non-emergency calls.
• Dispatches units for law enforcement, fire, and EMS.
• Enter and maintain accurate records of locations and statuses of field units.
• Provide pre-arrival instructions per EMS and EFD procedures.
• Access CAD, NCIC, NLETS, WITS, and NMDMV files as required.

Skills

Typing 40 wpm

Clear spoken English

Stress resilience

Interpersonal communication

Multitasking

Education

High school diploma or GED

Tools

CAD

NCIC

NLETS

NMLETS

WITS

NMDMV files

Job description

Bernalillo County is seeking an Emergency Communications Operator I to handle 9-1-1 and non-emergency calls, dispatch units, and provide pre-arrival instructions. You will update responders with current information and use CAD, NCIC, NLETS, WITS, and NMDMV systems.

Expect shift work, holidays, and overtime as needed. Ideal candidates have a high school diploma or GED, strong English communication, and the ability to type 40 wpm, with the capacity to perform under stress in a fast-paced dispatch