Emergency 911 Dispatcher: Calm, Critical Call Handling

Emergency Telecommunicator Services; Teays Valley (WV); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Training opportunities

Job summary

Emergency Telecommunicator Services in Teays, WV is seeking qualified 911 emergency dispatchers to connect callers with police, fire, and medical responders. The role involves receiving urgent calls, gathering essential information, and coordinating resources according to agency procedures.

Candidates should be able to remain calm under pressure, verify locations, document evolving details, and relay accurate information while managing multiple communication systems.

Qualifications

• High school diploma or equivalent required.
• Some agencies recruit entry-level; others require experience or certifications.
• Typing accuracy, active listening, clear speech, basic computer skills.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update personnel as situations change.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer skills

Information organization

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services in Teays, WV is seeking qualified 911 emergency dispatchers to connect callers with police, fire, and medical responders. The role involves receiving urgent calls, gathering essential information, and coordinating resources according to agency procedures.

Candidates should be able to remain calm under pressure, verify locations, document evolving details, and relay accurate information while managing multiple communication systems.