Emergency 911 Call Taker – Urgent Communications Champion

National Public Safety Careers; Lakeport (CA); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for vacancies in Lakeport, CA. The role focuses on handling emergency and nonemergency calls, confirming locations and callback details, and documenting information for dispatch teams.

Successful candidates typically have a high school diploma or equivalent, with prior customer service or public safety experience beneficial. Training, assessments, and certifications are required, with potential rotating shifts and overtime as part of the

Qualifications

• High school diploma or recognized equivalent required.
• Customer service, telephone support or public safety experience may be helpful; some vacancies accept applicants without dispatch experience.
• Required assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing

Verbal communication

Education

High school diploma

Job description

National Public Safety Careers is seeking 911 Call Takers for vacancies in Lakeport, CA. The role focuses on handling emergency and nonemergency calls, confirming locations and callback details, and documenting information for dispatch teams.

Successful candidates typically have a high school diploma or equivalent, with prior customer service or public safety experience beneficial. Training, assessments, and certifications are required, with potential rotating shifts and overtime as part of the