Emergency 911 Call Taker — Start Your Impactful Career

Public Safety Dispatch Network; Monetta (SC); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Monetta, SC seeks 911 Call Takers to handle emergency and nonemergency lines, confirm locations, and document details for dispatch teams. You will use approved questions and software to assess urgency and relay information to responders.

Successful candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures, with background checks and trainings as required by the agency.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening, typing, and verbal communication are required.
• Ability to follow structured procedures and complete assessments as determined by the agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Monetta, SC seeks 911 Call Takers to handle emergency and nonemergency lines, confirm locations, and document details for dispatch teams. You will use approved questions and software to assess urgency and relay information to responders.

Successful candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures, with background checks and trainings as required by the agency.