Emergency 911 Call Taker – Immediate Impact & Training

Public Safety Dispatch Network; Silverstreet (SC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Employee assistance program

Ongoing training

Job summary

Public Safety Dispatch Network is hiring 911 Call Takers for Silverstreet, SC. You will listen to callers, gather essential details, and document information for responders, applying approved questions to determine urgency and location.

Successful candidates typically have a high school diploma or equivalent, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures under pressure. Training and certifications are provided by the agency.

Qualifications

• High school diploma or recognized equivalent required.
• Experience in customer service or call handling is helpful but not mandatory.
• Strong listening and data-entry skills are essential for accuracy.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify urgency and nature of the incident.
• Enter details into call-processing or dispatch software.
• Forward information promptly to dispatch function.

Skills

Active listening

Typing

Verbal communication

Following procedures

Customer service

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network is hiring 911 Call Takers for Silverstreet, SC. You will listen to callers, gather essential details, and document information for responders, applying approved questions to determine urgency and location.

Successful candidates typically have a high school diploma or equivalent, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures under pressure. Training and certifications are provided by the agency.