24/7 911 Call Taker - Emergency Communications Pro

Public Safety Dispatch Network; Huger (SC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Huger, SC is seeking 911 Call Takers to connect callers with emergency services, confirm locations, and enter information into dispatch software while coordinating with responders.

Applicants typically need a high school diploma and strong listening, typing, and communication skills. Training, certifications, background checks, and flexible shifts including nights and weekends are part of the role, with benefits available for eligible employees.

Qualifications

• High school diploma or equivalent required; customer service or call-center experience beneficial.
• Strong listening comprehension, accurate typing, clear verbal communication, and ability to follow structured procedures are expected.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Huger, SC is seeking 911 Call Takers to connect callers with emergency services, confirm locations, and enter information into dispatch software while coordinating with responders.

Applicants typically need a high school diploma and strong listening, typing, and communication skills. Training, certifications, background checks, and flexible shifts including nights and weekends are part of the role, with benefits available for eligible employees.