911 Call Taker – Launch Your Impact in Emergency Response

Public Safety Dispatch Network; Eutawville (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network seeks 911 Call Takers in Eutawville, SC to speak with callers, confirm details, and document information for dispatch coordination. Call takers may work in centers where call taking is separate from or combined with radio dispatch.

Training and certifications govern when guidance and instructions are provided to distressed callers. Role involves rotating shifts, weekends, and overtime as needed, with emphasis on listening, accurate typing, and clear communication.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening and accurate typing abilities.
• Clear verbal communication and ability to follow structured procedures.
• Customer service, telephone support or public safety experience may help; some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Procedural follow-through

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network seeks 911 Call Takers in Eutawville, SC to speak with callers, confirm details, and document information for dispatch coordination. Call takers may work in centers where call taking is separate from or combined with radio dispatch.

Training and certifications govern when guidance and instructions are provided to distressed callers. Role involves rotating shifts, weekends, and overtime as needed, with emphasis on listening, accurate typing, and clear communication.