Emergency 911 Call Taker - Launch a Vital Public Safety Role

Public Safety Dispatch Network; Mauldin (SC); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Mauldin, SC is seeking a dedicated 911 Call Taker to be on-site, handling emergency and non-emergency lines with careful documentation. The role requires strong listening and communication skills, and the ability to follow established procedures during high-pressure calls.

Successful candidates will train for dispatch duties, work rotating shifts as needed, and participate in required background checks and certifications.

Qualifications

• High school diploma or recognized equivalent required; customer service or related experience helpful.
• Strong listening and verbal communication skills, with the ability to follow structured procedures.
• Typing speed and accuracy are important for documenting calls and responses.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Identify nature and urgency of situations using approved questions.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with focused questions and instructions.
• Use language-access resources as needed and available.
• Provide authorized pre-arrival instructions within training.

Skills

Active listening

Clear verbal communication

Typing speed

Following procedures

Education

High school diploma or recognized equivalent

Tools

Dispatch software

Call-processing software

Job description

Public Safety Dispatch Network in Mauldin, SC is seeking a dedicated 911 Call Taker to be on-site, handling emergency and non-emergency lines with careful documentation. The role requires strong listening and communication skills, and the ability to follow established procedures during high-pressure calls.

Successful candidates will train for dispatch duties, work rotating shifts as needed, and participate in required background checks and certifications.