911 Call Taker — Start a 24/7 Public Safety Career

National Public Safety Careers

West Point (VA)

In loco

USD 30.000 - 45.000

Tempo pieno

5 giorni fa

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Vantaggi offerti da questo lavoro

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Descrizione del lavoro

National Public Safety Careers seeks a 911 Call Taker in West Point, VA. The role involves handling emergency and nonemergency lines, verifying locations, and entering data into dispatch software. Training precedes authorized pre-arrival instructions.

Applicants typically have a high school diploma and customer service experience; some vacancies accept dispatch‑related entry. Benefits include health insurance, retirement contributions, paid leave, and ongoing training.

Competenze

High school diploma or recognized equivalent.
Experience in customer service or telephone support may help.

Mansioni

Answer incoming emergency calls and assigned nonemergency lines.
Confirm incident location and caller’s callback information.
Use approved questions to identify the nature and urgency of the situation.
Enter accurate details into call-processing or dispatch software.
Forward incident information promptly to the appropriate dispatch function.
Help distressed callers focus on essential questions and instructions.
Use approved language-access and accessibility resources when needed.
Provide authorized pre-arrival instructions only within training and certification.