Emergency 911 Call Taker – Start a Critical Career

Public Safety Dispatch Network; Montvale (NJ); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

health insurance

retirement contributions

paid leave

employee-assistance programs

continuing training

Job summary

Public Safety Dispatch Network in Montvale, NJ seeks motivated 911 Call Takers to help inform and coordinate emergency responses. You will answer emergency calls, verify incident locations, collect caller information, and document details for responders.

Duties include asking scripted questions, determining urgency, entering data into call-processing software, and forwarding incident information to the appropriate dispatch function.

Qualifications

• High school diploma or equivalent.
• Strong listening comprehension and clear verbal communication.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training boundaries.

Job description

Public Safety Dispatch Network in Montvale, NJ seeks motivated 911 Call Takers to help inform and coordinate emergency responses. You will answer emergency calls, verify incident locations, collect caller information, and document details for responders.

Duties include asking scripted questions, determining urgency, entering data into call-processing software, and forwarding incident information to the appropriate dispatch function.