Emergency 911 Call Taker – Start a Vital Public Service

National Public Safety Careers; Kildare (TX); Presencial; USD 36 000 - 56 000; Tempo integral

Resumo da oferta

National Public Safety Careers is seeking 911 Call Takers in Kildare, TX. The role involves handling emergency and nonemergency calls, confirming locations, and documenting incident details for dispatch. Training, background checks, and certifications are part of the process.

Applicants should have a high school diploma or equivalent; customer service or public safety experience is helpful, though some vacancies accept newcomers without dispatch experience. Shifts and overtime may apply.

Qualificações

• High school diploma or equivalent commonly required.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Conhecimentos

Listening comprehension

Typing

Verbal communication

Following structured procedures

Formação académica

High school diploma

Descrição da oferta de emprego

National Public Safety Careers is seeking 911 Call Takers in Kildare, TX. The role involves handling emergency and nonemergency calls, confirming locations, and documenting incident details for dispatch. Training, background checks, and certifications are part of the process.

Applicants should have a high school diploma or equivalent; customer service or public safety experience is helpful, though some vacancies accept newcomers without dispatch experience. Shifts and overtime may apply.