Emergency Call Taker — Start Your Public Safety Career

Public Safety Dispatch Network; Eola (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Eola, TX seeks 911 Call Takers to handle emergency and nonemergency calls, confirm locations, and document details for dispatchers. The role requires a high school diploma; prior customer service or public safety experience helps, though some vacancies accept applicants without dispatch experience.

Strong listening, typing, and clear communication are essential. Shifts may include nights and weekends with training and certifications provided; you’ll follow

Qualifications

• High school diploma or recognized equivalent required.
• Customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Typing

Active listening

Verbal communication

Education

High school diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Eola, TX seeks 911 Call Takers to handle emergency and nonemergency calls, confirm locations, and document details for dispatchers. The role requires a high school diploma; prior customer service or public safety experience helps, though some vacancies accept applicants without dispatch experience.

Strong listening, typing, and clear communication are essential. Shifts may include nights and weekends with training and certifications provided; you’ll follow