Critical 911 Call Taker - Start Your Public Safety Career

National Public Safety Careers; Buckley (WA); Vor Ort; USD 40.000 - 60.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid time off

Employee assistance program

Zusammenfassung

National Public Safety Careers in Buckley, WA is seeking 911 Call Taker opportunities to join a critical public safety team. Call Takers answer emergency lines, verify locations, and document information for dispatch coordination, often working around the clock with rotating shifts.

The role emphasizes listening, accurate typing, clear verbal communication, and following structured procedures. Training, background checks, and certifications are required by the employing agency to ensure caller

Qualifikationen

• High school diploma or equivalent.
• Strong listening comprehension and typing accuracy.
• Clear verbal communication and following structured procedures.
• Assessments and certifications determined by the agency.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Kenntnisse

Listening comprehension

Accurate typing

Verbal communication

Ausbildung

High school diploma or equivalent

Tools

Call-processing software

Jobbeschreibung

National Public Safety Careers in Buckley, WA is seeking 911 Call Taker opportunities to join a critical public safety team. Call Takers answer emergency lines, verify locations, and document information for dispatch coordination, often working around the clock with rotating shifts.

The role emphasizes listening, accurate typing, clear verbal communication, and following structured procedures. Training, background checks, and certifications are required by the employing agency to ensure caller