Emergency 911 Call Taker — Start a Dispatch Career

National Public Safety Careers; Idamay (WV); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks a 911 Call Taker in Idamay, WV. The role involves handling emergency and nonemergency lines, confirming locations, and entering data into dispatch systems.

Training and certification are required for pre-arrival instructions and access to essential resources. Successful candidates typically hold a high school diploma, with strong listening, typing, and communication skills.

Qualifications

• High school diploma or equivalent required.
• Customer service or call center experience helpful.
• Some vacancies may accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing speed

Verbal communication

Procedural discipline

Education

High school diploma

Job description

National Public Safety Careers seeks a 911 Call Taker in Idamay, WV. The role involves handling emergency and nonemergency lines, confirming locations, and entering data into dispatch systems.

Training and certification are required for pre-arrival instructions and access to essential resources. Successful candidates typically hold a high school diploma, with strong listening, typing, and communication skills.