911 Emergency Call Taker: Start a Public Safety Career

National Public Safety Careers; Keshena (WI); Presencial; USD 42 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Resumo da oferta

National Public Safety Careers is listing 911 Call Taker opportunities in Keshena, WI. This role involves handling emergency and nonemergency calls, confirming locations, and documenting details for dispatch.

Successful candidates typically have a high school diploma, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training and certifications are required for the position, with shifts including nights and weekends.

Qualificações

• High school diploma or recognized equivalent required; experience in customer service or public safety may help.
• Successful candidates need strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Conhecimentos

Active listening

Typing

Verbal communication

Follow procedures

Formação académica

High school diploma or recognized equivalent

Ferramentas

Dispatch software

Call-processing software

Descrição da oferta de emprego

National Public Safety Careers is listing 911 Call Taker opportunities in Keshena, WI. This role involves handling emergency and nonemergency calls, confirming locations, and documenting details for dispatch.

Successful candidates typically have a high school diploma, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training and certifications are required for the position, with shifts including nights and weekends.