Emergency Call Taker - Start a Critical Service Career

National Public Safety Careers; Wilmot (WI); On-site; USD 36,000 - 56,000; Full time

Job summary

National Public Safety Careers is seeking 911 Call Taker opportunities in Wilmot, Wisconsin. The role involves answering emergency calls, confirming locations, collecting caller data, and entering information into dispatch systems. Training is provided, and candidates may undergo assessments and background checks.

Applicants should have a high school diploma or equivalent. The position may require rotating shifts and compliance with strict privacy and safety standards.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

National Public Safety Careers is seeking 911 Call Taker opportunities in Wilmot, Wisconsin. The role involves answering emergency calls, confirming locations, collecting caller data, and entering information into dispatch systems. Training is provided, and candidates may undergo assessments and background checks.

Applicants should have a high school diploma or equivalent. The position may require rotating shifts and compliance with strict privacy and safety standards.