911 Call Taker — Start a Vital Public Safety Career

Public Safety Dispatch Network; Dawn (TX); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Public Safety Dispatch Network seeks qualified 911 Call Takers for opportunities in Dawn, TX. Duties include handling emergency and nonemergency lines, confirming locations, and entering data into dispatch software while following established procedures.

Candidates should have a high school diploma, strong listening, typing, and clear verbal communication. Training and certifications are required, with varying shifts and eligibility criteria.

Qualifications

• High school diploma or equivalent commonly required.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing speed

Verbal communication

Procedural follow-through

Education

High school diploma

Job description

Public Safety Dispatch Network seeks qualified 911 Call Takers for opportunities in Dawn, TX. Duties include handling emergency and nonemergency lines, confirming locations, and entering data into dispatch software while following established procedures.

Candidates should have a high school diploma, strong listening, typing, and clear verbal communication. Training and certifications are required, with varying shifts and eligibility criteria.