Emergency 911 Call Taker - Fast-Paced Public Safety Role

National Public Safety Careers; Dickinson (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

National Public Safety Careers is seeking 911 Call Takers in Dickinson, TX. The role involves answering emergency and nonemergency lines, confirming locations, and entering details into call-processing software. Training will cover approved procedures and pre-arrival instructions.

Candidates should have a high school diploma and strong listening, typing, and communication skills. Some vacancies may require dispatch experience or related customer service background.

Qualifications

• Experience in customer service or dispatch is helpful.
• Strong listening and typing accuracy are required.
• Ability to follow structured procedures under stress.

Responsibilities

• Answer incoming emergency calls and nonemergency lines
• Confirm incident location and caller information
• Use approved questions to identify urgency
• Enter details into call-processing or dispatch software
• Forward incident information to the appropriate dispatch function
• Provide pre-arrival instructions within training
• Maintain calm communication with distressed callers

Skills

Active listening

Typing

Communication

Call handling

Education

High school diploma

Tools

Dispatch software

Job description

National Public Safety Careers is seeking 911 Call Takers in Dickinson, TX. The role involves answering emergency and nonemergency lines, confirming locations, and entering details into call-processing software. Training will cover approved procedures and pre-arrival instructions.

Candidates should have a high school diploma and strong listening, typing, and communication skills. Some vacancies may require dispatch experience or related customer service background.