911 Call Taker — Emergency Communications Specialist

National Public Safety Careers; Chester (ID); On-site; USD 36,000 - 52,000; Full time

Job summary

National Public Safety Careers is seeking 911 Call Taker opportunities in Chester, Idaho. Call Takers are front-line responders who gather essential information, verify incident locations, and document details for dispatch.

Training and certification are required for pre-arrival instructions and safety communications. These roles may involve rotating shifts, nights, weekends, and overtime as per staffing needs.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High School Diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Taker opportunities in Chester, Idaho. Call Takers are front-line responders who gather essential information, verify incident locations, and document details for dispatch.

Training and certification are required for pre-arrival instructions and safety communications. These roles may involve rotating shifts, nights, weekends, and overtime as per staffing needs.