Emergency 911 Call Taker: 24/7 Shifts with Training

National Public Safety Careers; Waskom (TX); On-site; USD 38,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is actively seeking 911 Call Takers in Waskom, TX to handle emergency communications and document critical details for responders. The role involves confirming locations, gathering caller information, and using approved questions to assess urgency.

Applicants should have a high school diploma or equivalent, with strong listening, typing accuracy, and clear verbal communication.

Qualifications

• Requires a high school diploma or recognized equivalent.
• Experience in customer service, telephone support, or public safety may help; dispatch experience not always required.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch functions.

Skills

Listening

Typing

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Job description

National Public Safety Careers is actively seeking 911 Call Takers in Waskom, TX to handle emergency communications and document critical details for responders. The role involves confirming locations, gathering caller information, and using approved questions to assess urgency.

Applicants should have a high school diploma or equivalent, with strong listening, typing accuracy, and clear verbal communication.