Emergency 911 Call Taker — Start a Critical Dispatch Career

National Public Safety Careers; Rushmore (MN); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

National Public Safety Careers is recruiting for 911 Call Taker opportunities in Rushmore, MN. Responsibilities include handling emergency and nonemergency calls, confirming locations, and documenting details for dispatch.

Successful candidates typically have a high school diploma or equivalent and strong listening, typing, and communication skills, with the ability to follow structured procedures. Training and certifications are required.

Qualifications

• High school diploma or equivalent is required or preferred.
• Strong listening comprehension and accurate typing skills are essential.
• Clear verbal communication and ability to follow structured procedures are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers is recruiting for 911 Call Taker opportunities in Rushmore, MN. Responsibilities include handling emergency and nonemergency calls, confirming locations, and documenting details for dispatch.

Successful candidates typically have a high school diploma or equivalent and strong listening, typing, and communication skills, with the ability to follow structured procedures. Training and certifications are required.