Emergency 911 Call Taker — Start Your Public Safety Career

National Public Safety Careers; Goodhue Township (MN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers in Goodhue, MN seeks qualified 911 Call Takers to join the emergency communications team. Responsibilities include listening carefully, asking focused questions, documenting details, and routing information to the appropriate responders.

Applicants should have a high school diploma or equivalent; prior customer service or public safety experience is helpful. Training and background checks are required before certification and eligibility for assignment.

Qualifications

• High school diploma or equivalent required; customer service helpful.
• Strong listening, accurate typing, and clear verbal communication skills are essential.
• Ability to follow structured procedures and complete assessments.
• Background checks and agency-specific training are required.
• Certifications must be obtained within the required timeframe.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Procedural compliance

Education

High School Diploma or GED

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers in Goodhue, MN seeks qualified 911 Call Takers to join the emergency communications team. Responsibilities include listening carefully, asking focused questions, documenting details, and routing information to the appropriate responders.

Applicants should have a high school diploma or equivalent; prior customer service or public safety experience is helpful. Training and background checks are required before certification and eligibility for assignment.