911 Call Taker – Emergency Communications Specialist

Public Safety Dispatch Network; Pleasant Hill (TN); On-site; USD 32,000 - 52,000; Full time

Job summary

Public Safety Dispatch Network seeks 911 Call Takers to be the first point of contact for emergency calls in Pleasant Hill, TN. You will ask focused questions, confirm locations, document information, and relay details to dispatchers while maintaining calm under pressure.

Candidates typically have a high school diploma and may come from customer service backgrounds. Training and background checks accompany the role; schedules may include nights, weekends, holidays, and overtime.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or call-handling experience helpful but not required.
• Ability to follow structured procedures and accurate typing.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.

Skills

Active listening

Typing speed

Verbal communication

Education

High school diploma

Job description

Public Safety Dispatch Network seeks 911 Call Takers to be the first point of contact for emergency calls in Pleasant Hill, TN. You will ask focused questions, confirm locations, document information, and relay details to dispatchers while maintaining calm under pressure.

Candidates typically have a high school diploma and may come from customer service backgrounds. Training and background checks accompany the role; schedules may include nights, weekends, holidays, and overtime.