911 Call Taker — Public Safety Dispatcher (Pleasanton)

Public Safety Dispatch Network; Pleasanton (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Pleasanton, CA is seeking 911 Call Takers to handle emergency and nonemergency calls, confirm locations, and document details for responders. Role emphasizes listening, accurate typing, and clear communication within structured procedures.

Training and certifications are required; candidates may work various shifts as needed. Benefits include health insurance and ongoing training opportunities in public safety communications.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and complete required assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Provide authorized pre-arrival instructions only within training

Skills

Listening

Typing accuracy

Verbal communication

Customer service

Public safety awareness

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Pleasanton, CA is seeking 911 Call Takers to handle emergency and nonemergency calls, confirm locations, and document details for responders. Role emphasizes listening, accurate typing, and clear communication within structured procedures.

Training and certifications are required; candidates may work various shifts as needed. Benefits include health insurance and ongoing training opportunities in public safety communications.