911 Call Taker: Start a Critical Public-Safety Career

Public Safety Dispatch Network; Hackensack (NJ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Wallington, NJ seeks qualified 911 Call Takers to engage callers, collect essential data, and coordinate initial response. You will ask focused questions, confirm locations, and document information for dispatch teams.

Successful candidates will follow structured procedures, use dispatch software, and complete required training and certifications. The role offers on-site work with benefits dependent on the agency and schedule.

Qualifications

• High school diploma or equivalent required or preferred.
• Strong listening comprehension and accurate typing skills.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Strong listening comprehension

Accurate typing

Clear verbal communication

Ability to follow structured procedure

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Wallington, NJ seeks qualified 911 Call Takers to engage callers, collect essential data, and coordinate initial response. You will ask focused questions, confirm locations, and document information for dispatch teams.

Successful candidates will follow structured procedures, use dispatch software, and complete required training and certifications. The role offers on-site work with benefits dependent on the agency and schedule.