Emergency 911 Call Taker — Start a Critical Career

Regional 911 Intake Solutions; Dunkirk (OH); Sur place; USD 42 000 - 65 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

Regional 911 Intake Solutions in Dunkirk, OH, seeks 911 Call Takers to handle emergency and non-emergency lines, collect essential details, and document information for dispatch.

You may train for both call-taking and radio dispatch; responsibilities include confirming incident location, entering data into dispatch software, and maintaining caller privacy. High school diploma preferred; strong listening, typing, and communication skills required.

Qualifications

• High school diploma or equivalent preferred; some vacancies accept without dispatch experience.
• Strong listening comprehension, accurate typing, and clear verbal communication.
• Ability to follow structured procedures and work with dispatch teams.

Responsabilités

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training and certification.

Description du poste

Regional 911 Intake Solutions in Dunkirk, OH, seeks 911 Call Takers to handle emergency and non-emergency lines, collect essential details, and document information for dispatch.

You may train for both call-taking and radio dispatch; responsibilities include confirming incident location, entering data into dispatch software, and maintaining caller privacy. High school diploma preferred; strong listening, typing, and communication skills required.