Emergency 911 Call Taker - Start a Public Safety Career

Regional 911 Intake Solutions; City of Dunkirk (NY); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Dunkirk, NY seeks dedicated 911 Call Takers. You will listen to callers, confirm locations, and document details for responders to coordinate the right response.

Candidates should have a high school diploma or equivalent and strong listening, typing accuracy, and verbal communication. Training covers call-taking procedures, dispatch support, and pre-arrival guidance for emergencies.

Qualifications

• High school diploma or equivalent required or preferred.
• Experience in customer service or call centers is helpful.
• Strong listening, typing accuracy, and ability to follow procedures.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Verify incident location and caller contact details.
• Ask standardized questions to assess urgency.
• Enter details into call-processing software.
• Forward information to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access resources when needed.
• Provide pre-arrival instructions within training.

Skills

Active listening

Clear verbal communication

Accurate typing

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Dunkirk, NY seeks dedicated 911 Call Takers. You will listen to callers, confirm locations, and document details for responders to coordinate the right response.

Candidates should have a high school diploma or equivalent and strong listening, typing accuracy, and verbal communication. Training covers call-taking procedures, dispatch support, and pre-arrival guidance for emergencies.