911 Call Taker – 24/7 Emergency Dispatch (Roseland)

Public Safety Dispatch Network; Roseland (NE); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Roseland, NE seeks 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document critical details for responders. Training and strict procedures ensure accurate information flow and caller assistance.

Responsibilities include processing calls, coordinating with dispatch teams, and guiding callers through essential steps while maintaining privacy and safety standards.

Qualifications

• Strong listening comprehension, accurate typing, and clear verbal communication are required.
• Ability to follow structured procedures and use approved call-processing systems.
• Experience with public safety or customer service is helpful but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access resources when needed.
• Provide authorized pre-arrival instructions within training.

Skills

Listening

Typing accuracy

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Roseland, NE seeks 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document critical details for responders. Training and strict procedures ensure accurate information flow and caller assistance.

Responsibilities include processing calls, coordinating with dispatch teams, and guiding callers through essential steps while maintaining privacy and safety standards.