Urgent 911 Call Taker - Critical Public Safety Support

Public Safety Dispatch Network; Joy (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

Public Safety Dispatch Network in Joy, IL seeks skilled 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document information for responders, working to support rapid, accurate deployments.

Call takers may work rotating shifts, including nights, weekends, and holidays, with training and certifications required. The role emphasizes clear communication, calm under pressure, and strict attention to privacy and procedure.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Joy, IL seeks skilled 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document information for responders, working to support rapid, accurate deployments.

Call takers may work rotating shifts, including nights, weekends, and holidays, with training and certifications required. The role emphasizes clear communication, calm under pressure, and strict attention to privacy and procedure.