Emergency Call Taker (24/7 Public Safety Support)

National Public Safety Careers; Lexington (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for the Lexington, IL area. You will be among the first responders, asking focused questions, confirming locations, and documenting essential information for coordination.

This role may involve rotating shifts and training for call-taking and dispatch, with expectations to meet certification requirements and maintain caller privacy while delivering calm, clear guidance to those in need.

Qualifications

• High school diploma or equivalent.
• Strong listening comprehension.
• Accurate typing.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening skills

Typing speed

Verbal communication

Education

High School Diploma or Equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers for the Lexington, IL area. You will be among the first responders, asking focused questions, confirming locations, and documenting essential information for coordination.

This role may involve rotating shifts and training for call-taking and dispatch, with expectations to meet certification requirements and maintain caller privacy while delivering calm, clear guidance to those in need.