Emergency 911 Call Taker — Make a Real Impact

Public Safety Dispatch Network; Forest Lake (MN); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training opportunities

Job summary

Public Safety Dispatch Network seeks 911 Call Takers to handle incoming emergency calls at Forest Lake, MN. You will verify locations, gather caller information, and document details for dispatch teams, ensuring accurate information flow and rapid response.

Required are a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication. Training is provided; some vacancies may require eligibility for background checks and certifications.

Qualifications

• Applicants typically need a high school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and ability to follow structured procedures are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Typing

Listening

Verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network seeks 911 Call Takers to handle incoming emergency calls at Forest Lake, MN. You will verify locations, gather caller information, and document details for dispatch teams, ensuring accurate information flow and rapid response.

Required are a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication. Training is provided; some vacancies may require eligibility for background checks and certifications.