Emergency 911 Call Taker — Launch a Public Safety Career

National Public Safety Careers; Forest Hill (WV); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for Forest Hill, WV. You will answer incoming emergency calls, confirm incident location, and document caller information for dispatch. This role requires a high school diploma or equivalent, strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Training and required certifications are provided by the agency. Call-takers may work rotating shifts and overtime.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing accuracy

Verbal communication

Procedural follow-through

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers for Forest Hill, WV. You will answer incoming emergency calls, confirm incident location, and document caller information for dispatch. This role requires a high school diploma or equivalent, strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Training and required certifications are provided by the agency. Call-takers may work rotating shifts and overtime.