911 Emergency Call Taker — Frontline Response

Public Safety Dispatch Network; Fort Morgan (CO); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Fort Morgan, CO seeks 911 Call Takers to handle emergency and nonemergency lines, confirm locations, and document details for responders. You will use approved questioning to assess urgency and ensure accurate data entry into dispatch software.

The role requires strong listening, typing, and verbal communication, with training and certification guiding pre-arrival instructions. Some vacancies may require prior dispatch experience.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Customer service

Accurate typing

Verbal communication

Listening skills

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Fort Morgan, CO seeks 911 Call Takers to handle emergency and nonemergency lines, confirm locations, and document details for responders. You will use approved questioning to assess urgency and ensure accurate data entry into dispatch software.

The role requires strong listening, typing, and verbal communication, with training and certification guiding pre-arrival instructions. Some vacancies may require prior dispatch experience.