Emergency 911 Call Taker – Frontline Communications Pro

Regional 911 Intake Solutions; Hillsboro (NM); On-site; USD 35,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Hillsboro, NM seeks qualified 911 Call Takers to handle emergency and non-emergency calls. You will verify locations, collect caller data, and document details in call-processing or dispatch systems while following strict procedures.

Training provided; candidates should have strong listening skills, accurate typing, and clear communication. Roles may involve shift work and compliance with agency requirements.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.
• Experience in customer service or public safety is helpful but not required.
• Assessments and minimum scores determined by the agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Customer service

Active listening

Typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions in Hillsboro, NM seeks qualified 911 Call Takers to handle emergency and non-emergency calls. You will verify locations, collect caller data, and document details in call-processing or dispatch systems while following strict procedures.

Training provided; candidates should have strong listening skills, accurate typing, and clear communication. Roles may involve shift work and compliance with agency requirements.