Emergency 911 Call Taker — Flexible Shifts & Training

National Public Safety Careers; Fontana (KS); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

National Public Safety Careers is recruiting Fontana, KS-based 911 Call Takers to handle incoming emergency and nonemergency lines, verify locations, and document critical details for responders. You will work with approved scripts and dispatch software to relay information efficiently while maintaining caller support and safety.

The role requires strong listening and typing abilities, a high school diploma, and the capacity to work rotating shifts.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and complete assessments as determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Customer service

Attention to detail

Education

High school diploma

Tools

Dispatch software

Job description

National Public Safety Careers is recruiting Fontana, KS-based 911 Call Takers to handle incoming emergency and nonemergency lines, verify locations, and document critical details for responders. You will work with approved scripts and dispatch software to relay information efficiently while maintaining caller support and safety.

The role requires strong listening and typing abilities, a high school diploma, and the capacity to work rotating shifts.