Emergency 911 Call Taker — First-Responder Support

National Public Safety Careers; Meadow (SD); On-site; USD 35,000 - 52,000; Full time

Job summary

National Public Safety Careers is seeking 911 Call Takers for Meadow, SD. This role involves handling incoming emergency and nonemergency calls, verifying locations and contact information, and following structured protocols to assess urgency.

Responsibilities include documenting details, relaying information to dispatch, assisting callers with essential instructions, and complying with training requirements for certifications.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or public safety experience helpful.
• Ability to follow structured procedures and training.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

National Public Safety Careers is seeking 911 Call Takers for Meadow, SD. This role involves handling incoming emergency and nonemergency calls, verifying locations and contact information, and following structured protocols to assess urgency.

Responsibilities include documenting details, relaying information to dispatch, assisting callers with essential instructions, and complying with training requirements for certifications.