24/7 Emergency Call Dispatcher

National Public Safety Careers; Eagle Butte (SD); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Résumé du poste

National Public Safety Careers seeks a 911 Call Taker in Timber Lake, SD to handle emergency and nonemergency lines. The role involves confirming locations, relaying critical information, and supporting dispatch teams in high-stress situations.

The position requires strong listening skills and precise data entry. We offer benefits including health insurance, retirement contributions, paid leave, and ongoing training opportunities.

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service, telephone support, or public safety is helpful, though some vacancies accept applicants without dispatch experience.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions within training and certification.

Connaissances

Active listening

Accurate typing

Clear verbal communication

Formation

High school diploma or equivalent

Description du poste

National Public Safety Careers seeks a 911 Call Taker in Timber Lake, SD to handle emergency and nonemergency lines. The role involves confirming locations, relaying critical information, and supporting dispatch teams in high-stress situations.

The position requires strong listening skills and precise data entry. We offer benefits including health insurance, retirement contributions, paid leave, and ongoing training opportunities.