911 Call Taker & Emergency Communications Specialist

National Public Safety Careers; Little Eagle (SD); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks qualified 911 Call Takers for opportunities in Little Eagle, SD. The role involves taking emergency and nonemergency calls, confirming locations, and documenting details for dispatch teams. Training, certifications, and background checks are part of the process.

Applicants should have a high school diploma or equivalent; previous customer service or public safety experience is advantageous. The position may require rotating shifts and adherence to procedures.

Qualifications

• High school diploma or equivalent required or acceptable.
• Customer service or call center experience helpful.
• Strong listening, typing, and verbal communication abilities.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Verify incident location and caller details.
• Ask focused questions to determine urgency.
• Enter information into call-processing/dispatch software.
• Relate incident data to appropriate dispatch function.
• Provide pre-arrival instructions as trained and certified.
• Use language-access resources when needed.

Skills

Listening skills

Clear communication

Structured procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers seeks qualified 911 Call Takers for opportunities in Little Eagle, SD. The role involves taking emergency and nonemergency calls, confirming locations, and documenting details for dispatch teams. Training, certifications, and background checks are part of the process.

Applicants should have a high school diploma or equivalent; previous customer service or public safety experience is advantageous. The position may require rotating shifts and adherence to procedures.